These Terms & Conditions govern every account action you take on bu44 — from opening your account and making a deposit via bKash, Rocket or Bank Transfer, to accessing game rooms and requesting support. Access and eligibility depend on your local law and the eligible regions listed at registration; read these terms fully before you proceed.
Applies to all account holders
Covers bKash, Rocket, Bank Transfer transactions
Eligibility subject to local law and eligible regions
Live casino and slots
POLICY POSTURE
How These Terms Apply to Your Account
By completing registration and logging in, you confirm that you have read and accepted these Terms & Conditions in full. We may update these terms when regulatory or operational changes require it; the current version is always shown on this page. Continued use of your account after an update constitutes acceptance of the revised terms. Where a section of these terms conflicts with a specific rule we've published for a particular game room or payment rail — for example, a transaction limit we've set for Rocket or a bKash wallet ceiling — the specific rule takes precedence for that transaction only. These terms do not override your statutory rights under applicable law. Availability of the platform and its services depends entirely on your local law and the eligible regions we serve; if access is restricted in your jurisdiction, these terms do not extend any right to circumvent that restriction. All account balances, transaction records and active session data are visible after login via your account dashboard. If you have a question about a specific clause, our support channel is the correct route — not a third-party summary. We aim to keep this document plain and free of unnecessary legal language so you can act on it.
bKash Transactions
Deposits and withdrawals processed through bKash are subject to the wallet limits shown on the deposit screen. The transaction record is saved to your account history immediately after confirmation.
Rocket Payments
Rocket transfers follow the ceiling amounts displayed at checkout. Any discrepancy between the amount you submitted and the amount credited should be raised with support using your transaction reference.
Bank Transfer Rules
Bank Transfer requests require the account name to match your registered name exactly. We verify this before processing; mismatches are held until you confirm the correct details through your account settings.
Account Eligibility
One account per person. Duplicate accounts are closed and the balance reviewed under our terms. Eligibility is assessed at registration and depends on local law and eligible regions at that time.
SCOPE AND LIMITS
What These Terms Cover and What They Do Not
These terms define the relationship between you and bu44 for the services directly operated by us. They do not create obligations for third-party studios like CQ9, Habanero or PG Soft, whose own game-level rules apply inside their titles. Understanding the scope helps you know exactly which channel to use when something needs resolving.
Account Access
Registration, login, session management and account closure are fully within the scope of these terms. Any access dispute is handled through our support channel with reference to these clauses.
Transactions
All deposits and withdrawals via bKash, Rocket and Bank Transfer are covered. Wallet-level limits set by the payment provider itself sit outside our control and are not governed by these terms.
Site Content
Game rooms, promotional displays and catalog pages on bu44 are covered. The content we show reflects studios available in the lobby; we do not warrant that every title is available in every eligible region.
Third-Party Services
Studios including Habanero, Spadegaming and Bigtime Gaming operate under their own licences and rules within their game titles. bu44 is not liable for game-engine decisions, RNG outcomes or studio-level rule changes.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under These Terms
These terms are not one-directional. You hold specific, actionable rights when you hold a bu44 account. Your full transaction history — every bKash deposit, Rocket withdrawal and Bank Transfer request — is accessible from the account dashboard at any time after login; you do not need to contact support to retrieve it. If any personal detail on your account is incorrect, you can update it through account settings; changes that affect payment verification require a short confirmation step shown in the same screen. Where you believe a transaction was processed incorrectly, you can raise a formal query by contacting support with the transaction reference visible in your history. We will review and respond via the same channel. You may also request a full review of the terms applied to a specific account action — for example, a suspension or a payment hold — by submitting the account reference and the date of the action. We keep a timestamped record of every term-version you accepted, available on request.
Review Your Records
Log in and open the transaction history tab to see every deposit and withdrawal, the method used and the status at the time it was processed.
Correct Account Details
Account settings lets you update your registered name, contact number and linked wallet. Payment-affecting changes trigger a short on-screen verification step before they save.
Raise a Terms Query
If a specific clause is unclear or you believe it was applied incorrectly to your account, contact support with the relevant transaction reference or date and we will review it formally.
Request Support
Our support channel handles account-level disputes, payment queries and terms clarifications. Use the contact route shown in the Support section below, and keep your account reference ready.
CONTACT ROUTES
Reach Us About These Terms
If any part of these Terms & Conditions raises a question you cannot resolve from the page itself, the three channels below connect you to the right team. For account-specific issues — a held payment, a disputed session, a verification query — have your account reference and the relevant transaction ID ready before you write in.
Live Chat Support
Open the chat icon from any logged-in page to reach our support team directly. Use this route for urgent payment holds or account access issues; cite your transaction reference in the first message.
Email for Terms Queries
For written records of a terms dispute or a formal review request, email us through the address shown in your account settings under the Help section. We respond to every terms-related email.
Account Dashboard Help
The Help & Support section inside your dashboard covers the most common account and payment questions, with direct links to the relevant terms clause. Check here before raising a ticket.
HOW WE HANDLE POLICY
Our Approach to Account Security and Records
Holding your account details accurately and securely is a core obligation under these terms, not an afterthought. We describe below the four practices that govern how we manage the data and actions tied to your account.
Data Handling
We store only the information needed to operate your wallet and verify transactions. Payment data for bKash, Rocket and Bank Transfer is handled via the respective provider's own secure gateway; we do not store raw payment credentials on our servers.
Session and Cookie Records
We use session cookies to keep your account active during a visit and analytics cookies to understand how the platform performs. You can review the cookie settings available in your browser at any time; some functional cookies are required for the account session to work.
Account Security Steps
Your password and login credentials are your responsibility under these terms. We recommend using a unique password. If you suspect unauthorised access, use the account recovery path shown on the login page immediately and contact support with your account reference.
Terms Version Record
Every time these terms are updated, we log the version you accepted at login alongside the date. You can request this record through support. The current live version is always the one displayed on this page, and the date of last revision is shown at the bottom.
TERMS FAQ
Common Questions About bu44 Terms & Conditions
The questions below cover what Bangladesh account holders ask most often about these terms. If your question is not answered here, use the support channel listed above.
Do I need to accept the Terms & Conditions every time I log in?
You accept once at registration. If we update the terms, you will see a prompt on your next login asking you to review and confirm the new version before you continue. Your account history shows the date of each acceptance.
What happens if I use bKash to deposit but the amount does not arrive in my account?
Open your transaction history from the dashboard and locate the reference number for that deposit. Contact support through live chat or email with that reference; we will cross-check against the bKash gateway record and resolve it with a written response.
Can bu44 change these terms without telling me?
No. We notify you of material changes via an on-screen prompt at login, and we update the version date shown on this page. The version you accepted at registration stays on record; you can request it at any time through support.
Is my account available to use from all regions in Bangladesh?
Access depends on your local law and the eligible regions we serve at any given time. We do not make eligibility decisions on your behalf — check the region criteria shown at registration and confirm your situation against applicable local law.
How do I close my account under these terms?
Submit a closure request through the account settings page or by contacting support with your account reference. We process closures in the order received; any remaining wallet balance is returned to your verified payment method — bKash, Rocket or Bank Transfer — as recorded on your account.
What do the terms say about game outcomes from studios like CQ9 or Habanero?
Game outcomes are determined by the studio's own RNG and rules, not by bu44. Our terms cover account and payment operations; disputes about a specific game result should reference the studio's rules displayed inside the game interface, and you may also raise it with our support team.
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