This policy explains exactly what personal information bu44 collects when you use our platform, how we use it, and the choices available to you. Access to our platform depends on your local law and eligible regions — please review this policy alongside the terms applicable to your location.
Account data handled with care
bKash, Rocket, Bank Transfer transactions recorded securely
You can review or correct your records at any time
Policy applies to all account activity on bu44
POLICY SCOPE DETAIL
How bu44 Handles Your Personal Information
When you create an account on bu44, we collect the details you provide during registration — your name, contact information, and the payment method details you enter to transact through bKash, Rocket, or Bank Transfer. We collect this to process your account, verify your identity as required, and maintain accurate transaction records you can access from your account dashboard after login. Beyond registration, we record how you interact with the platform: pages you visit, games you open, and session timing. This activity data helps us keep the platform running correctly and show you content relevant to your account. We do not sell your personal data to third parties for their own marketing purposes. Cookies and similar tools are used to keep your session active, remember your preferences, and measure how sections of the platform are used. You can adjust cookie settings through your browser at any time, though disabling certain cookies may affect account functionality. Where your data is processed by a third-party payment processor — such as the services behind bKash or Rocket transactions — their own privacy terms also apply alongside ours. We recommend reviewing those terms when you first add a payment method to your account.
bKash
Transaction data from bKash deposits and withdrawals is recorded against your account and retained as part of your financial history.
Rocket
Rocket payment records are stored securely and accessible through your account transaction log after you log in.
Bank Transfer
Bank Transfer details you submit are held only for the purpose of processing your request and maintaining your account record.
WHAT THIS COVERS
Where This Policy Applies and What It Does Not Cover
This policy applies to all activity on the bu44 platform — account creation, wallet transactions, game sessions and support contact. It does not extend to third-party services you reach through external links, nor to payment processors operating under their own terms. Understanding the boundary helps you know where to direct questions about your data.
Account Access
All data collected during registration, login and account management on bu44 falls within this policy. This includes your profile details, security settings and any records you generate through your account dashboard.
Transactions
Payment records for bKash, Rocket and Bank Transfer activity are covered here. However, the payment processors themselves operate under separate privacy terms — those terms govern what happens on their side of a transaction.
Site Content and Games
Your game session activity and browsing behaviour within the bu44 platform are covered by this policy. Game studios such as CQ9, PG Soft and Habanero supply game content; they do not receive your personal account data through that supply.
Third-Party Services
Any external site, app or service you navigate to from a bu44 link operates under its own privacy terms. We have no control over those third parties, and this policy does not apply to them once you leave our platform.
YOUR PRACTICAL CHOICES
Actions You Can Take Under This Policy
You have practical choices over the personal data bu44 holds. The most direct path for most requests starts inside your account: log in and open the account settings section to review the details stored against your profile. From there, you can update your contact information, check the email address we hold on file, and view your transaction history for bKash, Rocket and Bank Transfer activity. If you need to correct information that you cannot update through the account interface, or if you have a question about how a specific piece of data is used, you can reach our support team through the contact paths listed in this policy. We will respond to data-related questions through the same channel you use to contact us. Any request to close your account or ask about data retention should be made in writing through our support contact so we have a clear record of the request.
Review Your Records
Log in and open the account dashboard to see the personal details and transaction history we hold. Your bKash, Rocket and Bank Transfer records are listed there with dates and amounts.
Correct Account Details
Update your name, contact information or email address directly through account settings. If a field is not editable in the interface, contact support with the correction and we will handle it from our side.
Raise a Data Question
If you want to understand why a specific piece of information was collected or how long it is kept, write to our support team. Use the contact route that matches your preference — email or live chat.
Request Account Support
For requests to close an account or ask about data held beyond your active session, contact support in writing. We keep a record of every such request and respond with the outcome and any next steps.
REACH OUR TEAM
How to Contact bu44 About This Policy
For any question about how your data is collected, stored or used — or to make a request related to your account records — reach out through any of the contact paths below. We handle privacy-related questions through the same support channels as account help, so use whichever route works for you.
Live Chat
Open the live chat option from any page on the bu44 platform. For privacy questions, describe the specific data concern so our team can direct it to the right person.
Email Support
Send a written request to our support email address listed on the contact page. Written requests are useful for account data corrections and any formal inquiry about how your records are held.
Account Dashboard
Many data-related actions — reviewing records, checking transaction history for bKash and Rocket activity, updating contact details — can be completed directly from your account dashboard after login.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security at bu44
Your account data is stored with access controls in place so that only authorised processes and team members can reach it. We do not retain personal data beyond the period needed to support your account and meet any obligations that apply in eligible regions. When your account is closed, we follow a defined process for what is deleted and what must be retained for record-keeping purposes — the details of that process are available on request through support.
Cookies and Session Data
We use cookies to keep your session active and remember your account preferences. You can manage cookie permissions through your browser settings. Disabling session cookies may require you to log in again each visit.
Payment Data Security
Details you enter for bKash, Rocket and Bank Transfer transactions are passed to the relevant payment processor over an encrypted connection. We store only the reference information needed to match a transaction to your account.
Data Retention
We keep your account records for as long as your account is active and for a period after closure as required by applicable rules in eligible regions. You can request details of the retention period through our support team.
Policy Updates
When this policy changes, the updated version is published at this address. Continued use of the platform after a policy update means you have had the opportunity to review the new terms. We do not notify by push or SMS for policy changes.
POLICY QUESTIONS ANSWERED
Privacy Policy: Common Questions from Our Users
These are the questions we receive most often about this policy. If your question is not covered here, the support contact paths in this page will get you to the right place.
What personal information does bu44 collect when I open an account?
We collect the name, contact details and payment method information you provide during registration. Once your account is active, we also record session activity and transaction history for bKash, Rocket and Bank Transfer as part of your account record.
Can I see all the data bu44 holds about me?
Log in and open the account dashboard — your profile details and transaction history are shown there. For a complete picture of everything we hold beyond what the dashboard displays, send a written request to our support team and we will respond with the details.
How do I correct personal information that is wrong in my account?
Many fields — including your contact email and phone number — can be updated directly in account settings after you log in. If a field is locked in the interface, contact support in writing with the correct information and we will update it from our side.
Does bu44 share my data with the game studios in the lobby?
No. Studios such as CQ9, PG Soft, Habanero and Spadegaming supply game content only. They do not receive your personal account data through that arrangement. Your data stays within the bu44 platform and with the payment processors you transact through.
What happens to my data if I close my account?
When an account is closed, we delete or anonymise personal data that is no longer needed. Some records — particularly transaction histories related to bKash, Rocket and Bank Transfer — may be retained for a period to meet applicable obligations in eligible regions. Contact support to ask about the specific retention period.
Does this privacy policy apply if I am outside Bangladesh?
This policy applies to all activity on the bu44 platform. However, access to our platform depends on your local law and eligible regions. If you are outside an eligible region, the policy still describes how we handle data, but your right to use the platform depends on local rules — not this policy alone.
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